Finn remakes classifieds in Norway unburdened by cultural baggage - INMA: Sharing Ideas, Inspiring Change.
Finn remakes classifieds in Norway unburdened by cultural baggage
Posted at 03:43 PM - 16 June 2009
I meant no disrespect to Frode Nordseth, but his story was freaking me out.
As chief operating officer of Norway's Finn
(www.Finn.no), he weaved in and out of anecdotes, data points, and
PowerPoint slides to explain a “newspaper killer owned by newspapers” –
perhaps the best story in the Schibsted stable of properties.
In short, Finn
is Norway's leading classified advertising portal. It was founded in
1996 by five non-competing regional dailies precisely to cannibalise
their print classifieds. The newspaper executives a decade ago believed
it was inevitable that someone would create a better digital mousetrap
for classifieds. They were correct, they were set up as competitors to
their own properties, and they turned out to be the cannibals.
Finn – which
means “to find” in Norwegian – today is the leader in verticals such as
real estate, cars, boats, jobs, and private-party. It is Norway's
fifth-leading web site in terms of unique visitors and second-leading
in terms of page views. In 2008, the fast-growing Finn
generated US$108 million in revenue, US$43 million in operating
profits, and a profit margin of just short of 40%. The classifieds
portal employs 268 people, including 80 in information technology.
Finn is the
cultural opposite of media properties with print roots: always on the
offensive, sales-based, solution-oriented, metrics-rich, and young. Its
executives are disappointed that marketing expenditures are down to 5%
of revenue in today's environment. Its digital sales dashboard
confronts visitors on large plasma TV screens upon arrival in its Oslo
office and is integrated into anything with a screen among Finn executives.
What freaked me out about Nordseth's presentation on my recent trip to
Oslo was imagining how to explain this story to the typical newspaper
executive today who didn't have a similar foresight and can't imagine
creating a business to garner a fraction of what it otherwise would
have made without the internet. I was equally freaked out about how
important scalability is in an operation like this, relying heavily on
constant technological investments.
The Finn story is like a faithful Buddhist saying a few “Hail Marys” – just in case.
For Finn and their Norwegian newspapers, “just in case” happened close to plan.
SCUBA-DIVING FOR CLASSIFIED GOLD
What Finn does well, strategically, is relentlessly burrow into classified categories. The initial Finn
strategy was to optimise existing verticals. Yet it's not an
optimisation most newspapers would understand. By attacking
sub-categories deeper and deeper, Finn
discovered under-served segments such as boats, snowmobiles, theme
travel, agriculture, and more. Said Nordseth: “No money is too small
for us to pursue.”
In short, newspapers snorkel the classifieds; Finn scubas the classifieds.
Despite the many sub-brands created with their scuba strategy,
there is one over-arching brand. Finn's brand awareness is 97% in a
country with two newspaper competitors and international players such
as eBay, Facebook, Amazon, and Google.
What Finn lacks in design sexiness it makes up for in effectiveness. Nordseth likened Finn to an old Volvo: safe, not sexy, but usable.
AVOIDING BUSINESS MODEL MONOGAMONY
Finn is the embodiment of a media company that doesn't believe in monogamous business models.
To illustrate this, Finn's five main areas of business are:
- Classified ads: Revenue sources are job openings, real
estate for sale, real estate for rent, cars for sale, “bits &
pieces,” and yellow pages. Ads are bought for a certain period of time.
- Brand ads: Revenue sources are real estate for
sale, cars for sale, finance and insurance, and travel. Business models
include pay-per-impression, search results, and banner advertising.
- CV/resume searches: Revenue sources are
recruitment firms and large corporations, and the business model is
pay-per-access to search for a certain period of time.
- Travel searches: Revenue sources are hotels and
air fares. Business models include pay-per-click and a percentage of
the sale value, including 10% for hotel bookings.
- Value chain products: Revenue sources include real
estate photography and real estate presentation data. Business models
include payment per activity and fixed prices for full and partial
photographic sets.
While its revenue sources are diverse and business models as flippable as a light switch,
Finn
also is open-minded about ownership structure. In addition to the five
regional dailies, Norway's real estate agents own a nearly 13% stake in
Finn Real Estate. So they have an equity stake in the platform they use
to move inventory.
IN CONTRAST TO NEWSPAPERS
Learning of Finn's past is a kind of portal to the future for many newspapers.
For example, Finn desperately needed the brands of its five newspaper partners Adresseavisen, Aftenposten, Bergens Tidende, Fædrelandsvennen, and Stavanger Aftenblad
when the digital classified initiative was launched 13 years ago.
Today, the value proposition is flipped: the newspapers need the Finn brand on their print classifieds.
Nordseth believes that one aspect of Finn's success is the
understanding by executives that people who search and browse the
classified marketplace are not particularly interested in editorial
content. The connection between news content and classifieds was a
happy historical coincidence. A pure-play classified portal has no
mixed loyalties to journalism and a crystal clear mission that doesn't
include an editorial anchor.
The only semblance of ties to editorial today are about customer knowledge. For example, page views on Finn real estate advertising skyrocket during football matches. Why? Women flee the television screens during the matches!
The truth is, the entire culture of newspapers is why Finn
was created as a stand-alone competitor. Newspaper classified
departments have historically not had real salespeople but
"order-takers" set up mostly to service big accounts. The key for Finn is they are willing to sell anything of any size.
By circumventing the newspaper culture, Finn has been a category killer for a newspaper like Aftenposten which has lost to the internet the car market and seen all but the brand elements of the job market migrate to digital.
THE FUTURE
What do you do when you're on top? Keep attacking, Nordseth says.
A Finn-like concept is being internationalised by Schibsted, which acquired a pure consumer-to-consumer portal in Sweden several years ago called Blocket. This portal now has a similarly dominant and profitable position in Sweden as Finn does in Norway. Blocket
has been so successful that it is now being set up in other European
and Asian markets, adjusted to market and cultural differences.
Meanwhile, Finn
is focusing on building its position in the travel market and value
chain products, and increasing market share in brand advertising. It
also is keeping an eye on structural changes in the directories
business.
While continuing along that strategic continuum, Finn believes it is moving from publisher to “active transaction facilitator.”
And it is always looking to differentiate. Nordseth says Finn's
differentiators are its platform control and how close it is to its
customers. Sounds like something anyone might say, yet here's their
specific peg: Never outsource customer support or salespeople as they
are your difference-makers. That Finn retains a high percentage of its employees helps, too.
Schibsted is a great story in the investment community, and Finn is one of its treasured stories. For a newsmedia industry in search of anchors in today's storm, Finn is a good starting point for imagining the future.
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